Job Description

Key Responsibilities:

• Lead and develop a team handling diverse warehouse operations, including interviewing, training, and evaluating staff, and managing schedules.
• Oversee employee timekeeping and manage payroll documentation.
• Drive the continuous improvement of staff efficiencies and operational workflow to meet customer demands.
• Ensure strict adherence to company policies, procedures, and compliance standards.
• Manage carrier routings to achieve 100% compliance with routing guides.
• Establish and monitor key operational metrics, reporting on warehouse efficiency per customer.
• Handle the customer returns process and manage warehouse vendor relations, including negotiations and overseeing contracts for supplies and services.
• Perform monthly P&L reviews to manage costs and boost revenue.
• Champion the use of the Quality Management System (QMS) to enhance service offerings and secure new contracts.
• Develop and oversee warehouse processes and safety protocols, including CAPA investigations.
• Manage the upkeep and maintenance of the warehouse to ensure operational efficiency.
• Ensure all staff are adequately trained in their roles, including safety and operational procedures, to comply with OSHA, ISO, Hazmat, and other regulatory standards.
• Actively participate in management meetings, providing insightful reports on operational status and strategies.

Qualifications:

• High school diploma or equivalent, with a bachelor’s degree in a relevant field preferred.
• 3-5 years of management experience in warehouse operations.
• Proficiency in Warehouse Management Systems (WMS) and Quality Management Systems (QMS).
• Experience with ISO regulatory requirements is a plus.
• Understanding of industry Hazmat rules and procedures related to warehouse operations is beneficial.
• Strong skills in Microsoft Office Suite, especially in creating and analyzing reports in Excel.
• 3-5 years of experience in operating both powered and manual material handling equipment.
• Excellent written and verbal communication skills in English.
• Capable of lifting and moving items up to 50 pounds.

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