Job Description

Summary:

Since 1997, AlphaStaff has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. We are seeking a remote Salesforce Administrator to join our team. This position provides end-user support and builds business solutions on the Salesforce.com platform. The working environment is fast paced with high expectations, requiring strong commitment, communications, and work ethic. This is a full-time position and may require off-hour support.

About You:

You are a strong problem-solver/troubleshooter and enjoy working cross-functionally while creating solutions in a variety of situations. You are great at multitasking, managing, and prioritizing workload. You are a quick learner, adapt well to new situations, and are comfortable with change. You enjoy puzzles, great at interpreting a wide range of information from diagrams, schematics, technical manuals, and regulations/compliance to general written and verbal business communications/instructions. You are a strong communicator, and comfortable with documenting and reporting to co-workers, executives, vendors, and clients. Finally, you enjoy teaching and training people.

Responsibilities:

The primary responsibilities of the job include but are not limited to:

Day-to-day end-user support and education

• Provide users with best practices to enhance and increase their knowledge of Salesforce application.
• Manage Salesforce user accounts, profiles, permissions, configurations, page layouts, reports, dashboards, etc, and troubleshoot and resolved user issues and requests.
• Manage operational requests such as creating communities, workflow rules, validation, logic, new fields, advanced formulas, custom objects, etc.; managing roles, sharing rules, workflows, and groups
• Follow logical development practices by testing changes thoroughly within sandbox prior to deployment
• Act as a primary administrator to help maintain the system as it grows
• Maintain proper documentation of processes, policies, configurations and all changes made to the system; analyze business requirements, procedures and problems to provide solutions
• Identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Assist management with selecting and implementing new technology solutions that can be integrated with Salesforce
• Identify training needs for end users; develop and facilitate training including creating short training videos for users

Project Management

• Participate in and serve as a resource for any projects related to Salesforce
• Oversee the planning, implementation, and tracking of specific short-term projects and identify and sequences the activities needed for a successful completion
• Establish a communication schedule to update stakeholders on project progress

Qualifications:

• Bachelor’s degree in Computer Science or related field preferred or 5+ years combined experience and education
• 3+ years with direct, hands on Salesforce administrator experience
• APEX preferred but not required
• CAPM or PMP preferred but not required
• Service Cloud experience required
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, process builders, and custom reports/dashboards
• Experience with direct, channel, and partner sales ecosystems

Compensation and Perks:

• Competitive salary
• Generous employee benefits package including major medical, dental, vision, LTD and more
• 401k with company match
• Growth and development opportunities
• Vacation, holiday, birthday and volunteer time off

AlphaStaff, Inc. is an equal employment opportunity employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law.

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