Job Description

**Responsibilities** This role will be instrumental in developing and delivering engaging education that enhances the knowledge and skills of our clinical operations and revenue cycle staff, ultimately improving efficiency and revenue capture. + Conduct thorough needs assessments to identify operational education gaps and develop comprehensive written materials and/or curricula for various revenue cycle roles (e.g., billing, coding, collections, patient access). This includes creating engaging learning materials such as presentations, online modules, job aids, and training manuals. + Education Delivery & Facilitation: Deliver education material using a variety of methods, including Know Do Share (KDS), instructor-led training, online learning platforms, and on-the-job coaching. + Adapt delivery to meet the diverse learning styles and needs of the audience. + Performance Measurement & Evaluation: Track and analyze education effectiveness through various metrics (e.g., post-training assessments, performance improvement data, employee feedback). + Develop and implement strategies to improve training outcomes. + Content Maintenance & Updates: Regularly review and update materials to reflect changes in system, regulations, policies, and procedures. + Ensure education content remains accurate, current, and relevant. + Communication: Collaborate effectively with revenue cycle leadership, subject matter experts, and other stakeholders to ensure training aligns with organizational goals and priorities. + Communicate education updates and progress to relevant parties. + Stay Current: Maintain knowledge of clinic operations, industry best practices, regulatory changes, and emerging technologies related to revenue cycle management and performance improvement education. **Qualifications** **MINIIMUM** High school diploma or equivalent Minimum of 2-3 years of experience in revenue cycle management, preferably with a focus on RCM training or education Basic knowledge of Operations workflows Strong understanding of healthcare billing and coding practices (e.g., CPT, HCPCS, ICD). Experience developing and delivering training programs for healthcare professionals. Proficiency in using learning management systems (LMS) and other training technologies. Excellent written and verbal communication skills. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Experience with IDX, Cerner, Epic is a plus **PREFERRED** Associate's or Bachelor's degree in healthcare administration, business administration, or a related field preferred Certified Revenue Cycle Management Specialist (RCMS) or similar certification is a plus **Overview** Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrows healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Healths mission and St. Josephs guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to announce that we are a tobacco-free campus **Pay Range** $25.25 - $36.61 /hour We are an equal opportunity/affirmative action employer.

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