Job Description
Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.
Responsibilities
- Posts room charges and taxes to guest accounts
- Processes guest charges voucher and credit card vouchers
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
- Prints and files reservations for the next business day
- Verifies all account postings and balances
- Verifies that room rates are correct and posts those rates to guest accounts
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities
- Summarizes results of operations for management
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
- Follow the end of day checklist
- Must have complete knowledge of emergency procedures
- Balance the day’s charges, making corrections as necessary
- Performs wake-up calls
- Understand the principles of auditing, balancing, and closing out accounts
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
Requirements
- Fluently spoken English
- Previous experience in a similar role
- Hospitality degree will be considered an advantage
- Pleasant and communicative character
- Professional attitude and appearance
- Reliability and hard work
- Great team spirit
Benefits
- Seasonal or permanent employment
- Competitive salary and bonuses
- Accommodation and meals
- Health insurance
- Flight tickets
Job Tags
Permanent employment, Contract work, Seasonal work, Long distance, Night shift,