Job Description
Role Name: French Translation Support
Location: Toronto, ON (onsite)
Job Type: Contract
Responsibilities
- Refer Conversation Scripts Bot Responses and user journeys created in English for Chatbots and translate them into Canadian French language
- Translation should factor in user personality character tone meaning not literal translation and human user interactions
- Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas
- Thinking of different ways in which a user can speak with a Human or Bot agent
- Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding
- Develops mockups flows redlining and other creative prototyping related items
- Unit test flows report observations and log defects in English
- Sign off testing after defects are resolved
Experience Required
- Excellent communication and writing skills in English and Canadian French
- Exceptional creative thinking writing and persona building skills
- 2 years experience in linguistic analysis Conversation design copy editing or similar role preferred in Content development roles
- Innovative thinker with the ability to come up with creative solutions
- Team player with excellent interpersonal skills and ability to influence collaborate and communicate to internal resources and external vendors
Nice to have skills
- Knowledge of insurance domain industry
- Familiarity with chatbots voice enabled devices or other conversational channels
- Familiarity with social channels like Slack FB Twitter Skype MS Teams etc
- Storyteller and editorial mindset with an ability to predict audience preferences
Job Tags
Hourly pay, Contract work,