Job Description
As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!
RESPONSIBILITIES
- Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.
- Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Issue daily assignments to all housekeepers and laundry attendants.
- Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.
- Implement and maintain ongoing general cleaning programs.
- Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
- Conduct monthly department meetings with housekeeping staff.
- Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
- Assist in resolving guest complaints regarding service and/or room cleanliness.
- Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.
QUALIFICATIONS
- Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
- Knowledge of housekeeping and laundry operations and procedures.
- Knowledge of proper use and storage of cleaning chemicals.
- Knowledge of equipment such as vacuums, commercial washers and dryers.
- Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
- Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
- Able to prioritize and organize work assignments and delegate responsibilities.
- Demonstrate genuine care for customers and team members.
- Able to work in a fast paced environment.
- Able to access and input information into computer.
BENEFITS
- PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA
Job Tags
Full time, Temporary work, Immediate start, Worldwide,