Title: Data Center-DATABASE-PUBLIC CLOUD
Location: Atlanta, GA
Duration: 1 Years
JD:
PUBLIC CLOUD AWS IAAS (1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
..., Crossfunctional teams, Vendors and Integration partners. Process knowledge and application understanding of Veeva Align, Veeva CRM, Salesforce is a must with knowledge on Veeva Vault, Network and Nitro considered as added skillsets. Candidate should be proficient...
...Job Responsibilities: Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming... ...meetings. Candidate Background: The role is open to entry-level candidates with one to three years of work experience and a bachelor...