Job Description
Title: Customer Service Representative Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions Provide general customer service information. (Hours of operation, directions, etc.)
- Ability to handle heavy call volumes of both inbound and outbound.
- Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
- Troubleshoot password and basic technical/app inquiries.
- Research any misapplied information or customer discrepancies.
- Provide special event, promotions and wagering details.
- Assist customer via telephone and live chat as needed.
- Performs other duties as assigned by supervisors or other senior management.
Qualifications - High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
- Must have a dedicated/secure space when working from home.
- Strong computer skills (Microsoft and basic internet navigation)
- Able to handle high call volumes and excellent phone etiquette.
- Strong Organizational skills
- Attention to detail.
- Ability to multi-task and data entry
- Strong verbal communication
- Protect organizations values by keeping information confidential.
- Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment Walking and sitting
Pay Range / Salary: $17.00
Job Tags
Full time, Remote work, Work from home, Shift work, Weekend work, 2 days per week,