The Grand Rehabilitation and Nursing at Guilderland is currently seeking a Concierge to join our team! Job Title: Concierge Position Type: Full-Time Pay Range: $17.00 to $19.00 per hour with benefits About Us At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests. Position Overview As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations. Key Responsibilities Hospitality & Guest Services * Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed. * Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival. * Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints. * Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services. * Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly. Surveys & Feedback * Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality. Qualifications & Requirements * Ability to thrive in a fast-paced environment. * Experience in a long-term care or healthcare setting is preferred. * Strong teamwork skills and the ability to maintain positive relationships with all staff. * Exceptional customer service, interpersonal, and phone skills. * Excellent verbal and written communication skills. * Professional attitude with a willingness to accept new challenges. Work Schedule * Core Schedule: Monday through Friday from 11:00 AM to 7:00 PM. * Weekend Requirement: Must work one weekend per month. What We Offer * Competitive Salary: Base salary with rewarding bonus opportunities. * Comprehensive Benefits: Health insurance, 401(k), paid time off, and more. * Professional Growth: Opportunities for career advancement and continued development. * Innovative Training Programs: Ongoing training to enhance your skills and industry knowledge. * Supportive Team: Work alongside a dedicated team that values collaboration and providing excellent care. How to Apply If you are passionate about customer service and making a difference in the lives of residents and their families, we encourage you to apply today! Apply online today and a personal recruiter will reach out to you for next steps! Join The Grand Healthcare System and help us create a positive and welcoming experience for every guest, resident, and family. We are an Equal Opportunity Employer – M/F/D/V. Follow Us: See what we’ve been up to on Instagram:
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