Job Description
About Primary Arms Headquartered in Houston, Texas, Primary Arms is a vertically integrated company built around three core business units: optics manufacturing, e-commerce and wholesale distribution, and direct government sales.
We design, engineer, and manufacture Primary Arms Optics through a multinational supply chain that combines global OEM partnerships with U.S.-based production. Our e-commerce and wholesale divisions serve consumers and dealers nationwide with a wide selection of leading brands, including firearms and tactical equipment. Our government division supplies law enforcement and other agencies through dedicated inside and field sales teams.
Across all business units, we are driven by a commitment to innovation, customer service, and operational excellence.
Job Overview The Business Process Analyst supports process improvement efforts across the organization. This role involves documenting current processes, identifying issues, helping implement changes, and supporting training and communication. It requires attention to detail, solid organizational skills, and working with others to solve problems.
Knowledge of Federal Firearms License (FFL) processes is a plus.
Responsibilities and Duties
- Investigate process issues using root cause analysis and suggest solutions.
- Map and document business processes using standard tools.
- Work with business units to gather information, share updates, and support training for new or updated processes.
- Maintain clear and accurate process documentation, including standard operating procedures (SOPs).
- Build and update reports and dashboards to show key metrics.
- Use data to find process gaps, delays, or improvement opportunities.
- Write test cases for new or updated software features and process changes.
- Take part in user acceptance testing (UAT) and regression testing.
- Assist with day-to-day NetSuite case management and handle routine administrative tasks related to user support and system configuration.
- Handle administrative tasks that support ongoing projects.
- Help with rollout and adoption of process changes, including documentation and training support.
- Perform other tasks as needed.
Skills and Qualifications - Strong attention to detail and organization.
- Experience with Excel, Power BI, or similar data tools.
- Solid problem-solving skills.
- Clear written and verbal communication.
- Able to explain data findings in a straightforward way.
- Works well independently and in teams.
- Proficient in Microsoft Office.
- Experience with process mapping tools (e.g., Lucidchart, Visio) is a plus.
Preferred Experience :
- NetSuite, BigCommerce, or CyberSource
- Jira, Monday.com, GitHub, or Bitbucket
- Experience writing or executing software test cases
- Familiarity with FFL processes
- Comfort working with Power BI for building and interpreting dashboards
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Tags
Full time, Work at office,