Fishers, In | Full-Time | Competitive Pay + Benefits Company Overview:At Lockhart Cadillac, we’re more than just a dealership — we’re a family-owned luxury Cadillac dealership committed to providing an exceptional service experience with a personal touch. For over 52 years, we’ve built long-term relationships with our customers by combining world-class Cadillac expertise with the warmth and trust of a family business. As Cadillac continues to lead in innovation, performance, and craftsmanship, we’re growing our service team and looking for a skilled, customer-focused Automotive Service Consultant to help us deliver an unparalleled ownership experience. What You’ll Do: * Welcome customers in a professional, friendly manner, ensuring a smooth and exceptional service experience. * Listen attentively to customer concerns and accurately document service requests and vehicle symptoms. * Clearly explain Cadillac-recommended maintenance, repair options, and cost estimates with transparency and confidence. * Coordinate with technicians to ensure accurate diagnostics and efficient service completion. * Maintain proactive communication with customers throughout the service process. * Recommend additional services to enhance vehicle performance, safety, and longevity. * Manage repair orders, repair quotes, and scheduling with accuracy and attention to detail. * Utilize dealership systems and tools effectively to support a seamless service process. What We’re Looking For: * Minimum of 2 years previous experience as a Service Advisor/Service Consultant, or in a customer service sales role (luxury or Cadillac experience strongly preferred). * Strong communication and interpersonal skills with a polished, professional demeanor. * Solid knowledge of Cadillac, General Motors, and 3rd party warranties/service contracts. * Familiarity with Cadillac service processes and brand standards is a plus. * Up to date ASE Certifications (Service Consultant, Maintenance & Light repair, or Auto) * Proficiency in Cox Automotive dealership management software (Dealertrack & Xtime). * A positive attitude, strong work ethic, and commitment to delivering premium customer service. * Strong organizational and multitasking abilities in a fast-paced environment. Why Join Our Family: * Competitive pay structure with performance-based bonuses * Comprehensive benefits package (health, dental, vision, PTO, retirement plan) * Ongoing Cadillac brand training and opportunities for career advancement * A family-owned culture where employees are valued and respected * Work with a prestigious luxury brand in a state-of-the-art facility * Supportive, team-oriented work environment
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